What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I went to New Sound on a recommendation from a friend. I am so glad I did, Mellisa is excellent and knows her business. I will be ordering a new set of hearing aids on my next visit. Thanks NewSound for having a rural office in Richmondville NY.

Mark Los, on Google

Very nice experience. Associate's were very nice and helpful. Explaining and answering questions.

Richard Covey, on Google

Always accomodating and very pleasant.

Helen Sagendorf, on Google

Roy Bower, on Google

Melissa is very good at her job she walked me through the process of getting hearing aids. I can hear sounds that I haven't heard in years thank you so much

Gregg Tidd, on Google

My Dad had a problem with his hearing aids and we dropped in without an appointment, we were helped and the aids were adjusted so he could hear. And he has a longer appointment in 6 days to look at everything

Carl Garbacik, on Google

Professional, knowledgeable and caring!!

John Pautler, on Google

Melissa is very pleasant and competent. She tested my hearing and fitted me with hearing aids that are helpful. I live in a rural area. I feel fortunate to have this level of care for my hearing needs Within minutes of my home.

John ODonnell, on Google

Melissa was very helpful, fixing my hearing aid and helping me with the settings She’s a gem

Jim Kane, on Google

No problems at all. Everything according to schedule.

Theresa Olsen, on Google

Melissa was wonderful, professional but in a very caring way. She adapted to all my idiosyncrasies! Thanks Melissa I would highly recommend!

Trish Hiller, on Google

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